🎯 Note: You must be London-based and able to work on-site (4 days per week) in our office, 3 min from North Greenwich station.

Salary: £35,000 - £40,000 / year

## 💡 ABOUT US

EdgeComply is a product compliance service provider for manufacturers worldwide. The headache we solve: to sell products in Europe and beyond, manufacturers need certifications like CE marking. Otherwise, they risk fines, product recalls, and personal prosecution.

But the process is confusing, and the market is dominated by slow, old-school behemoths that are a pain to work with.

That’s where we come in: We are a modern, agile, digital, and fast compliance consultancy. Our Project Managers work on-site in London and are supported by a vast, highly vetted pool of remote compliance experts who execute the technical work.

## 👇 ABOUT THE ROLE
● Full-Time | 🏢 On-Site (London, Design District)

This role sits at the centre of the client experience at EdgeComply. As a Client Relationship Associate, you are the primary commercial touchpoint for prospective and newly onboarded clients. Your job is to understand their situation, guide them through the early stages of working with us, and ensure every interaction feels structured, professional, and reassuring.

You’ll work closely with the Founder and compliance specialists to translate complex regulatory needs into clear next steps for clients. Over time, you’ll take increasing ownership of client conversations and commercial outcomes.

## 🛠️ YOUR RESPONSIBILITIES

🤝 Client Communication & Trust-Building

• Act as a consistent point of contact for inbound prospects

• Lead structured conversations to understand client context, timelines, and risks

• Ensure clients feel heard, guided, and confident in the process

🧩 Needs Mapping & Solution Framing

• Break down client requirements and align them with the right compliance pathway

• Collaborate internally to shape the right commercial and delivery approach

📄 Proposals & Client Materials

• Prepare clear, well-structured proposals and supporting materials

• Walk clients through scope, pricing logic, and next steps

🔄 Relationship & Process Management

• Track conversations, follow-ups, and commitments across multiple clients

• Keep momentum high without clients needing to chase

🚀 Onboarding & Early-Stage Account Support

• Coordinate handovers from commercial discussions to project delivery

• Join kick-off calls to ensure expectations are aligned from the start

## 🎯 WHAT YOU ARE MEASURED BY

• Client clarity and confidence throughout early interactions

• Conversion from initial conversation to signed engagement

• Quality of handovers and onboarding experience

• Consistency, responsiveness, and attention to detail

## 🧠 WHO YOU ARE

• Relationship-Oriented: You naturally build trust and rapport

• Structured Communicator: Clear, calm, and professional in conversations

• Detail-Conscious: You don’t miss context, commitments, or follow-ups

• Commercially Aware: You understand that relationships and revenue go hand in hand

• Adaptable: Comfortable speaking with technical teams, founders, and executives

• Growth-Minded: You want to deepen your expertise and responsibility over time

## ☕ LOGISTICS
This is a full-time, on-site role.

• Minimum 4 days/week in our office at the Design District (easy 3-minute walk from North Greenwich station)

• 12 min Waterloo ⇄ North Greenwich | 8 min Stratford ⇄ North Greenwich

• Flexibility for occasional remote work

• Occasional evening calls with West Coast US clients (8–9 pm London time)

## WHAT YOU GET

• 💰 Commission-Based Upside: Salary plus uncapped performance commissions

• 📈 Career Progression: Natural path into Senior Client Success, Account Management, or Commercial Leadership

• 🥗 Free Lunches: When in the office, your lunch is on us (often via Calo).

• 🏋️ Gym Membership: We pay your gym/fitness bills up to £70 per month.

• 🚀 Startup Atmosphere: Things move fast, with massive room for personal and professional growth.

• 🏢 Inspiring Workspace: Spacious, light-filled studio in one of London’s most creative hubs.

• 💻 Tech Equipment: Company MacBook, displays, and any other equipment you need to perform.