🎯 Note: You must be London-based and able to work on-site (4 days per week) in our office, 3 min from North Greenwich station.

Salary: £35,000 - £40,000 / year

## 💡 ABOUT US

EdgeComply is a product compliance service provider for manufacturers worldwide. The headache we solve: to sell products in Europe and beyond, manufacturers need certifications like CE marking. Otherwise, they risk fines, product recalls, and personal prosecution.

But the process is confusing, and the market is dominated by slow, old-school behemoths that are a pain to work with.

That’s where we come in: We are a modern, agile, digital, and fast compliance consultancy. Our Project Managers work on-site in London and are supported by a vast, highly vetted pool of remote compliance experts who execute the technical work.

## 👇 ABOUT THE ROLE
● Full-Time | 🏢 On-Site (London, Design District)

As Client Success Manager, your mission is simple: **make sure every client succeeds after choosing EdgeComply **(commercially, operationally, and emotionally).

You sit at the intersection of sales, delivery, and relationship management. From first serious conversation through onboarding and early delivery, you ensure clients feel confident, supported, and certain they made the right decision.

This role is ideal for someone who enjoys ownership, client accountability, and turning complexity into clarity.

## 🛠️ YOUR RESPONSIBILITIES

🎯 Client Ownership & Experience

• Take responsibility for the client journey from late-stage conversations onward

• Act as the main commercial point of contact during onboarding and early delivery

• Proactively manage expectations, timelines, and next steps

🧠 Success Planning & Alignment

• Understand each client’s business goals, regulatory risks, and urgency

• Align internal teams around clear success criteria for every engagement

📄 Scope, Proposals & Commercial Clarity

• Finalise scopes, pricing logic, and engagement structure with clients

• Ensure clients fully understand what success looks like and how we get there

🔄 Momentum & Retention

• Maintain consistent communication to keep projects moving smoothly

• Identify expansion or follow-on opportunities once trust is established

🤝 Internal Coordination

• Run clean handovers into delivery

• Join kick-off calls to ensure alignment across all stakeholders

## 🎯 WHAT YOU ARE MEASURED BY

• Client satisfaction and confidence early in the engagement

• Conversion from proposal to signed engagement

• Smoothness of onboarding and handover

• Long-term relationship strength and repeat work

## 🧠 WHO YOU ARE

• Client-Obsessed: You care deeply about outcomes, not just transactions

• Calm Under Pressure: You handle uncertainty without passing stress downstream

• Clear & Direct Communicator: No fluff, no confusion

• Commercially Grounded: You balance client advocacy with business reality

• Highly Reliable: Clients and teammates trust your word

• Growth-Oriented: You want increasing responsibility and scope

## ☕ LOGISTICS
This is a full-time, on-site role.

• Minimum 4 days/week in our office at the Design District (easy 3-minute walk from North Greenwich station)

• 12 min Waterloo ⇄ North Greenwich | 8 min Stratford ⇄ North Greenwich

• Flexibility for occasional remote work

• Occasional evening calls with West Coast US clients (8–9 pm London time)

## WHAT YOU GET

• 💰 Commission-Based Upside: Salary plus uncapped performance commissions

• 📈 Career Progression: Natural path into Senior Client Success, Account Management, or Commercial Leadership

• 🥗 Free Lunches: When in the office, your lunch is on us (often via Calo).

• 🏋️ Gym Membership: We pay your gym/fitness bills up to £70 per month.

• 🚀 Startup Atmosphere: Things move fast, with massive room for personal and professional growth.

• 🏢 Inspiring Workspace: Spacious, light-filled studio in one of London’s most creative hubs.

• 💻 Tech Equipment: Company MacBook, displays, and any other equipment you need to perform.